And, at least in sales, the

And, at least in sales, the results show that women are less likely to receive a callback than men, perhaps reflecting a combination of ageism and sexism. Despite corporations’ commitment to creating a more inclusive environment, a survey found that only % of companies with diversity, equity, and inclusion (DEI) policies included age. Compounding matters is that approximately % of men and % of women aged - reported feeling forced to retire because of their age.







“Ageism is a systemic problem with enormous https://lastdatabase.com/ financial and social consequences,” says Brent. Here are the key issues covered in our conversation: Q. Let’s set the table How many contact center agents are there in the U.S. and Canada? Is this number increasing or decreasing? What is the split between full-time/part-time employees? What is the demographic breakdown? Brent Holland: Here are the data based on our research and estimates, and drawing from the Bureau of Labor Statistics (U.







S.) and Statistics Canada (Canada). U.S. contact centers employed ,, agents in , whereas , agents worked in Canadian centers. Data is fleeting for but available for In , the number of men declined by %, and women increased by % in U.S. customer service representative jobs, producing a net increase of jobs over Within the Canadian contact center industry, the percentage of men increased by .